Shipping policy

Thank you for choosing Foliagepr for your plant needs. We are dedicated to providing you with beautiful, healthy plants and a seamless shipping experience. Please take a moment to review our shipping policy to understand how we handle the shipment of your plant orders.

Shipping Methods:

We offer various shipping methods to ensure the safe delivery of our plants to your doorstep. These may include standard shipping, express shipping, and local pickup at Granos Coffee Shop. The available options will be displayed during the checkout process.

Shipping Rates:

Shipping rates are calculated based on the shipping method selected, the destination, and the size and weight of the plants in your order. You can view the shipping cost during the checkout process before finalizing your order.

Processing Time:

Orders are processed within the nearest friday after your payment is received. Processing time may vary based on factors such as plant availability, order volume, and seasonal demand. You will receive an email confirmation once your order has been processed and is ready for shipment.

Plant Health Assurance:

Our commitment to delivering healthy plants is of paramount importance. Each plant is carefully inspected, packaged, and protected before shipment to ensure it arrives in the best possible condition. If you have any concerns about the health of your plant upon arrival, please contact us immediately.

Shipping Destinations:

We currently ship to addresses within the United States and select international destinations. If you are located outside the United States, please contact our customer support team for information on international shipping availability and any applicable restrictions.

Local Pickup:

In some areas, we offer local pickup options for a more personalized experience. You can check the availability and cost of local pickup during the checkout process.

Order Tracking:

Once your order is shipped, you will receive a confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment through our chosen carrier's website.

Care Instructions:

To help you ensure the continued health and well-being of your plants, we provide care instructions specific to each plant type. These instructions are included with your shipment and can also be found on our website.

Lost or Damaged Shipments:

While we take precautions to ensure the safe delivery of your order, we cannot be held responsible for lost or damaged packages once they are in the hands of the carrier. If you encounter any issues with your shipment, please contact our customer support team, and we will assist you in resolving the matter.

Returns and Refunds:

For information on returns and refunds related to your plant orders, please refer to our Returns and Refunds Policy.

Contact Us:

If you have any questions or concerns about our shipping policy or need assistance with your order, please reach out to our customer support team at borinquenblooms@gmail.com.

We appreciate your trust in Borinquen Blooms. Our goal is to provide you with healthy, vibrant plants and a delightful shopping experience. We look forward to being a part of your plant journey and serving you again in the future.